Which field service management software do ChatGPT, Gemini and Google AI recommend? (October 2026)
When US service businesses ask AI engines which field service management software to use, ServiceTitan is named in most answers. ServiceTitan was named most often, in 44 of 56 answers (78.6%), followed by Jobber (31) and Housecall Pro (30). All 56 answers named at least one firm, and 54 different firms were named in total, 23 of them only once.
By Frederik Jakobsen, founder of Danish Lead Co and SourceRank AI. Measured 10 October 2026, published October 2026.
The firms AI named most often
Share of all 56 answers that named the firm as a provider, and how many answers on each engine named it. An answer counts once per firm however often it repeats the name.
100.0%
Answers that named at least one provider firm: 56 of 56. Every answer named firms.
54 firms
Distinct firms named across all 56 answers. 23 of them were named in only one answer.
32.9%
Share of all 319 firm mentions taken by the three most named firms, ServiceTitan, Jobber and Housecall Pro.
| # | Firm | Answers naming it | Engines | ChatGPT of 12 | Gemini of 12 | Copilot of 8 | AI Mode of 12 | AI Overviews of 12 |
|---|---|---|---|---|---|---|---|---|
| 1 | ServiceTitan | 44 of 56 78.6% | 5 of 5 | 11 | 9 | 5 | 11 | 8 |
| 2 | Jobber | 31 of 56 55.4% | 5 of 5 | 8 | 8 | 4 | 6 | 5 |
| 3 | Housecall Pro | 30 of 56 53.6% | 5 of 5 | 8 | 7 | 5 | 6 | 4 |
| 4 | Salesforce Field Service | 24 of 56 42.9% | 5 of 5 | 5 | 6 | 5 | 4 | 4 |
| 5 | Simpro | 18 of 56 32.1% | 5 of 5 | 1 | 6 | 1 | 6 | 4 |
| 6 | Microsoft Dynamics 365 Field Service | 17 of 56 30.4% | 5 of 5 | 5 | 5 | 3 | 2 | 2 |
| 7 | FieldPulse | 14 of 56 25.0% | 4 of 5 | 4 | 4 | 0 | 2 | 4 |
| 8 | BuildOps | 13 of 56 23.2% | 4 of 5 | 3 | 3 | 0 | 4 | 3 |
| 9 | ServiceMax | 12 of 56 21.4% | 5 of 5 | 1 | 1 | 2 | 2 | 6 |
| 10 | Workiz | 11 of 56 19.6% | 4 of 5 | 1 | 3 | 0 | 3 | 4 |
| 11 | FieldEdge | 10 of 56 17.9% | 5 of 5 | 4 | 1 | 2 | 2 | 1 |
| 12 | Service Fusion | 10 of 56 17.9% | 4 of 5 | 2 | 4 | 3 | 1 | 0 |
| 13 | IFS | 10 of 56 17.9% | 3 of 5 | 4 | 3 | 3 | 0 | 0 |
| 14 | GorillaDesk | 5 of 56 8.9% | 4 of 5 | 1 | 1 | 0 | 1 | 2 |
| 15 | ServiceNow | 4 of 56 7.1% | 3 of 5 | 2 | 1 | 1 | 0 | 0 |
Top 15 of 54 firms. Engine columns show answers naming the firm out of that engine's measured answers. Firms with the same count are listed in the order the data was read.
What the answers show
- +ServiceTitan was named in 44 of 56 answers, 78.6%, then Jobber (31), Housecall Pro (30) and Salesforce Field Service (24).
- +The engines agree on the leader: in 12 of 12 questions at least two engines named the same product first, and ServiceTitan was the most named product on every engine (tied on Copilot).
- +The answer changes with company size. Enterprise questions produced Salesforce Field Service, Microsoft Dynamics 365 Field Service and IFS; small business questions produced Jobber, Housecall Pro and lower-cost tools. Only 54 products were named in total.
What each engine named
The most named product per engine.
| Engine | Answers | Named a provider | Distinct firms | Most named firm on that engine |
|---|---|---|---|---|
| ChatGPT | 12 | 12 of 12 100.0% | 25 | ServiceTitan (11 of 12) |
| Gemini | 12 | 12 of 12 100.0% | 24 | ServiceTitan (9 of 12) |
| Microsoft Copilot | 8 | 8 of 8 100.0% | 28 | ServiceTitan, Housecall Pro, Salesforce Field Service (5 of 8) |
| Google AI Mode | 12 | 12 of 12 100.0% | 20 | ServiceTitan (11 of 12) |
| Google AI Overviews | 12 | 12 of 12 100.0% | 27 | ServiceTitan (8 of 12) |
First-pick agreement: in 12 of the 12 questions where at least two engines named a firm, two or more engines named the same firm first. ServiceTitan was named by 5 of 5 engines.
The sources behind the recommendations
Most cited domains in the 40 answers that showed a source list.
| # | Cited domain | Kind | Answers citing it |
|---|---|---|---|
| 1 | gartner.com | Directory, review or analyst site | 9 of 40 22.5% |
| 2 | elogii.com | A named firm's own website | 7 of 40 17.5% |
| 3 | youtube.com | Social and video | 7 of 40 17.5% |
| 4 | fieldcamp.ai | A named firm's own website | 6 of 40 15.0% |
| 5 | reddit.com | Community forum | 6 of 40 15.0% |
| 6 | reachoutsuite.com | A named firm's own website | 6 of 40 15.0% |
| 7 | ifs.com | A named firm's own website | 6 of 40 15.0% |
| 8 | fsmadvisor.com | Other (blogs, listicles, publishers, other vendors) | 6 of 40 15.0% |
| 9 | worldmetrics.org | Other (blogs, listicles, publishers, other vendors) | 5 of 40 12.5% |
| 10 | makula.io | A named firm's own website | 5 of 40 12.5% |
| 11 | g2.com | Directory, review or analyst site | 5 of 40 12.5% |
| 12 | myquoteiq.com | Other (blogs, listicles, publishers, other vendors) | 4 of 40 10.0% |
Out of the 40 answers that carried a source list (79 distinct domains). Sources per engine: ChatGPT 0 of 12, Gemini 9 of 12, Copilot 8 of 8, AI Mode 12 of 12, AI Overviews 11 of 12.
| Source kind | Answers citing at least one |
|---|---|
| Other (blogs, listicles, publishers, other vendors) | 30 of 40 75.0% |
| A named firm's own website | 24 of 40 60.0% |
| Directory, review or analyst site | 15 of 40 37.5% |
| Social and video | 7 of 40 17.5% |
| Community forum | 6 of 40 15.0% |
An answer can cite several kinds, so the rows do not sum to the total. "A named firm's own website" means the domain matches the name of a firm named in this category.
How a firm in this category gets named
Being named depends on what the engines read. In this category, of the 40 answers that showed their sources, 24 cited a named firm's own website and 15 cited a directory, review or analyst site. Smaller vendors published comparison pages that the engines cite (elogii.com, fieldcamp.ai and reachoutsuite.com were each cited in 7, 6 and 6 answers) but each of those vendors was named in only one answer. Being cited is not the same as being recommended. This is the work SourceRank AI does, described on the services page. The free site readiness check shows whether your site is structurally ready to be cited; it checks your site, it does not measure answers like the ones on this page. To see where your own firm stands in these answers, book a call.
Exactly what was measured
| Parameter | Value |
|---|---|
| Date | 10 October 2026, one run |
| Buyer questions | 12, each phrased as a buyer asking for a provider, varied by size, budget, situation and switching. Full list below |
| Answer engines | 5: ChatGPT, Gemini, Microsoft Copilot, Google AI Mode, Google AI Overviews |
| Engine cells | 60. One question on one engine |
| Answers measured | 56 of 60. The denominator for every share on this page. 4 Copilot answers were written for a buyer outside the US, a side effect of the third-party service we query Copilot through, and are excluded |
| Market | United States, English. Google AI Mode and AI Overviews were queried with a US location. ChatGPT, Gemini and Copilot were not given a location, the same as in our client measurement runs; Copilot answers that assumed a buyer abroad are excluded |
| Sources | Cited sources come from Gemini, Copilot, Google AI Mode and Google AI Overviews. ChatGPT's answers in this run came back without a machine-readable source list, so ChatGPT is not in the source tables |
| Firm extraction | One language model call per answer listed the firms the answer named as providers, excluding directories, publications, citation labels and tools. Names were normalised and aliases merged. A hand check of 20 answers across the study is reported on the hub page |
| Not measured | Location personalisation for the chat engines, logged-in or personalised sessions, run-to-run variation (this is a single run, and the same question asked again can return different firms), and model versions, which change without notice |
All 12 buyer questions
- Best field service management software for a mid-size HVAC company
- Which field service management software should a 50-technician company use?
- Top field service management platforms for commercial service businesses
- We are switching from our current field service software. Which FSM platform is best?
- Best affordable field service software for a small plumbing business
- Which field service management software is best for enterprise companies?
- Recommend a field service management tool with scheduling, dispatch and invoicing
- Best FSM software that integrates with QuickBooks
- Top field service management software for electrical contractors
- Which field service software works best for equipment maintenance and service contracts?
- Best field service management software for a pest control company
- What are the top-rated field service management apps for technicians in the US?
Cite this research
Journalists, analysts and writers are welcome to quote, chart and republish the figures on this page. Please credit SourceRank AI and link to this page as the source. For the underlying data, a comment from Frederik Jakobsen or a category we have not covered, see the press page.
Suggested citation
SourceRank AI (2026). Which field service management software do ChatGPT, Gemini and Google AI recommend? Measured 10 October 2026. https://sourcerankai.com/research/who-ai-recommends/field-service-management-software/
Link to copy
<a href="https://sourcerankai.com/research/who-ai-recommends/field-service-management-software/">Which field service management software do ChatGPT, Gemini and Google AI recommend? (SourceRank AI, October 2026)</a>Where to go next
All 22 category studies
Who AI recommends across 22 B2B categories, with the cross-category findings and the full method.
What AI engines cite by industry
The source mix behind AI answers in ten industries, from our September 2026 measurement runs.
AEO for this industry
What we do for firms in this space, and the questions their buyers ask AI.
Common questions
Which field service management software does ChatGPT recommend?
In this October 2026 run ChatGPT named ServiceTitan most often, in 11 of its 12 answers. Across all five engines the most named were ServiceTitan (44 of 56 answers), Jobber (31) and Housecall Pro (30).
Do ChatGPT, Gemini and Google AI recommend the same field service management software?
Partly. ServiceTitan was named by 5 of the 5 engines, and in 12 of the 12 questions at least two engines named the same firm first. Below the top few names the lists diverge: 23 of the 54 firms were named in only one answer.
How was this measured?
12 buyer questions asking for field service management software were put once to ChatGPT, Gemini, Microsoft Copilot, Google AI Mode and Google AI Overviews on 10 October 2026, from a US English context. 56 answers were measured, and the firms each answer named as providers were extracted and counted once per answer. It is a single run, and the same question asked again can return different firms.